✦ CLIENT CONCIERGE & SUPPORT

We Are Here to Assist Your Skin Journey.

Have questions regarding our formulations, an existing order, or seeking personalized regimen guidance? Our care team is ready to help.

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INSTANT CONSULTATION

WhatsApp Support

Connect directly with our skincare advisors for order questions or usage advice.

Chat on WhatsApp →

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OFFICIAL INQUIRIES

Email Us

For order status, partnerships, press inquiries, or detailed skin guidance.

epidermistofficial@gmail.com →

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EVERYDAY CARE

Support Hours

Monday to Sunday, 9:00 AM – 9:00 PM IST. Average response time under 2 hours.

Active 7 Days a Week

Send Us a Message

Complete the form below and our dedicated care team will reply within 24 hours.

Direct Assistance

Skip the form and connect through our prioritized channels:

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Email Customer Support

epidermistofficial@gmail.com

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WhatsApp Direct Hotline

+91 92112 62220

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Headquarters & Office

B-119, Sector 64, Noida, Uttar Pradesh, India

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Instagram Community

@epidermist.official →

✦ CORPORATE TRANSPARENCY

Business & Manufacturing Information

Epidermist operates with complete compliance, verified manufacturing standards, and authentic Indian roots.

OFFICIAL BRAND

Epidermist

Clinical-grade Indian skincare engineered for stubborn hyperpigmentation, uneven tone, and barrier health.

PARENT ENTITY

Bigdreamers Infratech

Bigdreamers Infratech Pvt. Ltd.
Reg. Office: B-119, Sector 63, Noida, Uttar Pradesh, India.

CLINICAL PRODUCTION

PERCOS India

Manufactured by PERCOS India Private Limited — an industry-leading dermatological facility.

GRIEVANCE & CARE

Customer Care Desk

Email: epidermistofficial@gmail.com
Phone: +91 9211262220
Resolution within 48 business hours.

✦ QUICK SOLUTIONS

Frequently Asked Questions

Instant answers to the most common questions regarding orders, shipping, and routine usage.

When will my order be dispatched and delivered? +

Orders are processed and dispatched within 24 to 48 business hours. Delivery typically takes 3 to 5 business days depending on your pincode. You will receive an automated tracking link via SMS and email as soon as your package is dispatched.

Is Mela-Bright Serum suitable for sensitive or acne-prone skin? +

Yes. Mela-Bright Serum is formulated with our proprietary Cica Oryza Tech™ (Centella Asiatica + Fermented Rice Water) at a skin-compatible pH 5.5. It cushions active delivery, eliminates burning or stinging, and prevents rebound pigmentation.

Can I use Mela-Bright Serum in both AM and PM routines? +

Yes, for optimal results against stubborn pigmentation, apply 3–4 drops in the morning followed by SPF 50+, and 3–4 drops at night followed by your moisturizer. Sunscreen is essential during daylight hours to prevent UV-induced melanin activation.

What is your damaged product or replacement policy? +

We offer hassle-free replacements for items that arrive damaged or compromised during transit. Please notify us within 7 days of delivery at epidermistofficial@gmail.com with photographs of the outer packaging and bottle.

Are Epidermist formulations cruelty-free and vegan? +

100% yes. We never test on animals. All Epidermist products are vegan-friendly, dermatologically tested, fragrance-free, paraben-free, and non-comedogenic.

✦ PERSONALIZED SKINCARE CONCIERGE

Your Skin Transformation Begins Here.

Whether you need customized advice on your hyperpigmentation routine or want to check an existing order, we are always one message away.

BUY MELA-BRIGHT SERUM — ₹799 CHAT ON WHATSAPP →